SOZIN RETURN POLICY
SOZIN Return & Issue Policy
At SOZIN, each piece is made to order with precision and intention. Because of this, all sales are final. We do not offer returns, exchanges, or refunds unless your item arrives damaged, defective, or with a production error.
🔁 Eligible Issues for Replacements
If your order arrives with:
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Incorrect size (sent different from what you ordered)
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Wrong item
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Manufacturing defect
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Printing error
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Noticeable damage on arrival
…you’re fully covered. We’ll replace it at no cost to you.
📦 Reporting a Problem
To qualify for a replacement:
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Contact us within 7 days of receiving your order.
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Include:
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Your order number
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A clear photo of the item and issue
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A short description of what’s wrong
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Send all requests to: sozinthebrand@gmail.com
⚠️ What We Can’t Accept
Due to our made-to-order process, we cannot accept returns or exchanges for:
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Wrong size ordered
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Change of mind
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Delivery delays outside our control
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General wear & tear over time
Please double-check your size before ordering using our Size Guide.
⏳ Processing Replacements
Once approved, replacements are processed and reprinted within 3–5 business days, and typically ship within 7–10 days depending on your location.
🛡️ Our Promise
We hold ourselves — and our garments — to a higher standard. If we miss the mark, we’ll make it right. But if it was made as ordered, it’s yours to carry.